We first inspect the device and confirm which component is causing the problem. Similar symptoms can have different causes, so a part is replaced only after the fault has been identified.
The exact repair method depends on the model, construction and condition of the device. We confirm the available part, final price and repair time before work begins.
Choose your device and model to view the applicable service and price. Contact us if your model is not listed.
* The exact price is confirmed after diagnostics and before the repair begins.
Посочените цени включват частта и монтажа.
How can you identify the sound problem?
Modern phones use several microphones for calls, video recording and noise reduction. A problem that appears only in one function may involve a specific microphone or another part of the audio system.
- Others cannot hear you clearly? Your voice cuts out or sounds muffled — the microphone system may be at fault.
- You cannot hear the caller? Call audio is weak through the earpiece but clear on speakerphone — the earpiece may be at fault.
- The phone does not ring or music crackles? The external loudspeaker, also known as the polyphonic speaker, may be at fault.
How the repair works
- Accurate diagnostics: Before replacing a part, we confirm the cause of the fault and the repair that is actually required.
- Price: Part availability and the final price are confirmed before work begins.
- Diagnostics: Diagnostics are not charged separately when the approved repair is completed. If the repair is declined after inspection, the diagnostic fee is €20 for the inspection, measurements and work performed.
- Device testing: We need access to the device to test it properly before and after the repair. If it is locked and no unlock code is available, we can test only the accessible functions.
- Parts and warranty: We use carefully selected, proven parts. Before the repair, we explain the available part options and the applicable warranty.
Frequently asked questions
How do I know whether I need this repair?
The symptoms provide useful clues, but similar faults can have different causes. We inspect the device first and confirm whether Earpiece replacement is the appropriate repair.
How long will the repair take?
Many standard repairs can be completed on the same day when the required part is available. We confirm the expected time after checking the exact model and fault.
Will I know the price before the repair?
Yes. We confirm the available part and final price before work begins. If diagnostics reveal a different fault or additional work, we contact you first.
Is the repair covered by a warranty?
A service warranty applies according to the repair and the installed part. Physical damage, liquid damage and faults unrelated to the completed repair are assessed separately.
Some repairs require diagnostics.
DiagnosticsWe use carefully selected quality parts.
Parts and qualityDo you rely on your phone and cannot wait?
Repair timeWould you like extra reassurance?
WarrantyTell us about your phone
Not sure what the problem is? Describe it to us.
